We stand behind our products, however we appreciate that on rare occasions, what you ordered isn't *always* what you might have been expecting. 

If you are not 100% satisfied with your product, you are eligible for a full product price refund (excluding shipping) as long as refund request is made within 7 days of delivery. Please e-mail info@looselytea.com to being the refund process.

Please note that due to the ongoing situation surrounding Covid-19, ALL OPENED PRODUCTS ARE NOT ELIGIBLE FOR REFUND.